Terms & Conditions
1. About SAILNSTAY and the legal company
These Terms & Conditions are issued by FIRST CHOICE TURİZM YATÇILIK VE TİCARET LİMİTED ŞİRKETİ, referred to in these Terms as the “Company”. The Company operates the SAILNSTAY brand and website.
Company details
Legal company: FIRST CHOICE TURİZM YATÇILIK VE TİCARET LİMİTED ŞİRKETİ
Trading brand: SAILNSTAY
Registered address: Alakent Mah. Karabucak Cad. No: 13/1, 07570 Demre, Antalya, Türkiye
MERSİS No.: 0386045996370012
Tax No.: 3860459637
Tax office: Demre Mal Müdürlüğü
Trade Registry No.: 3001220
Trade registry office: Kumluca Ticaret ve Sanayi Odası
TÜRSAB registered agency name/group: A Group – SAILNSTAY Turizm
TÜRSAB Travel Agency Document No.: 8812
Turkish Chamber of Shipping: İMEAK Deniz Ticaret Odası, Member No. 123245
Telephone: +90 242 871 8812
Email: info@sailnstay.com
KEP: firstchoice@hs01.kep.tr
References in these Terms to “SAILNSTAY”, “we”, “us” or “our” mean the Company unless the booking confirmation or product-specific conditions expressly identify another contracting provider or state that the Company is acting only as an agent for a named supplier.
2. Scope of these Terms
These Terms apply to bookings made directly with SAILNSTAY for cruises, cabin cruises, private gulet charters, small-ship cruises, tours, packages, activities, accommodation, transfers and related travel services.
A product page, written quotation, charter agreement, invoice, voucher or booking confirmation may contain additional product-specific conditions. If a product-specific condition clearly conflicts with these general Terms, the product-specific condition applies to that part of the booking. Mandatory consumer rights that cannot lawfully be excluded remain unaffected.
3. Contract formation and acceptance
A booking request is not confirmed until the required payment has been received and SAILNSTAY has issued written confirmation.
The person making the booking is the “Lead Traveller” or “Group Leader”. That person confirms that they are authorised to make the booking, provide information and accept these Terms on behalf of every traveller included in the booking. The Lead Traveller is responsible for communicating the booking details and these Terms to the group.
Payment of a deposit, part payment or full balance constitutes acceptance of these Terms and any product-specific conditions supplied before payment.
4. Definitions
Client, traveller, passenger, guest, you or your means any person included in a booking.
Company, SAILNSTAY, we, us or our means FIRST CHOICE TURİZM YATÇILIK VE TİCARET LİMİTED ŞİRKETİ, except where another contracting provider is expressly identified.
Product means any cruise, charter, tour, activity, accommodation, transfer, package or travel service shown in the booking.
Vessel means any gulet, yacht, boat, ship or other watercraft used for a cruise or charter.
Supplier means a third party that operates or provides a service included in or connected with the booking.
Force majeure means an event outside the reasonable control of the affected party, as described in Section 23.
5. Booking information and accuracy
Before paying, you must check the product name, dates, route direction, duration, departure point, traveller category, cabin or vessel basis, price, currency, payment schedule, inclusions, exclusions and cancellation conditions.
You must provide accurate names, dates of birth where required, passport information, contact details, arrival information, medical or accessibility information and other details reasonably required to deliver the booking.
Tell us promptly if a confirmation contains an error. SAILNSTAY is not responsible for loss caused by incorrect or incomplete information supplied by a traveller, Lead Traveller or agent.
6. Prices, currency, taxes and local payments
The confirmed booking price and currency are stated on the invoice or booking confirmation. A displayed website price is not binding until the booking is confirmed.
Prices may be quoted per person, per cabin, per group or per vessel. The relevant basis must be checked before payment.
The live product page or quotation states what is included and excluded. Drinks, optional activities, port-related charges, local payments, transfers, flights, accommodation, insurance, visas, tips or other items are not included unless expressly stated.
Bank fees, card fees, currency-conversion charges and intermediary-bank charges may be payable by the Client where permitted by law and disclosed by the applicable payment method.
Once a booking is confirmed, the agreed rate will not change merely because SAILNSTAY later updates a public price. A price may still change if the Client requests a change, the original price was an obvious error, or a tax or government charge is imposed where the law permits it to be passed on.
7. Deposit, balance and payment
The required deposit varies by product and is stated before booking.
The remaining balance must be paid by the deadline shown on the confirmation, invoice, charter agreement or payment schedule.
Payments may be made through the payment methods approved for the booking, which may include card payment, bank transfer or another authorised channel.
A booking may be cancelled if a payment is not received by its due date. Any amount already paid will then be treated under the applicable cancellation conditions.
The Client is responsible for using the correct payment reference and for sending the full required amount. A booking is not fully paid until cleared funds are received.
8. Standard cancellation policy for cancellations by the Client
Unless the product page, written quotation, charter agreement or booking confirmation expressly states a different cancellation policy, the following standard policy applies:
60 or more days before departure: 100% refund of the amount paid for the cancelled product.
30 to 59 days before departure: 50% refund of the amount paid for the cancelled product.
0 to 29 days before departure: no refund.
No-show: no refund.
All cancellation requests must be submitted in writing to support@sailnstay.com. The cancellation date is the date on which SAILNSTAY receives a sufficiently clear written request identifying the booking.
A supplier, payment provider or bank may take additional time to process an approved refund. SAILNSTAY is not responsible for delays within a bank or card network after the refund has been released.
9. Date changes
A request to change the departure date is subject to availability, product eligibility and any price difference.
Under the current standard policy, a date-change request made 60 or more days before departure may be accepted without a SAILNSTAY change fee. The Client must pay any difference in price, taxes, fees, cabin basis, vessel or product cost.
A date-change request made fewer than 60 days before departure is treated as a cancellation of the original booking and a new booking, unless SAILNSTAY confirms another arrangement in writing.
A change is not effective until SAILNSTAY issues written confirmation.
10. Name changes and booking transfers
Under the current standard policy, a name change may be requested up to seven days before departure without a SAILNSTAY name-change fee, subject to supplier, ticketing, manifest, visa, security and operational rules.
The replacement traveller must satisfy the same age, health, documentation, eligibility and product requirements. Supplier costs or non-refundable ticket charges remain payable by the Client.
A booking may not be resold commercially without written permission.
11. No-shows, late arrival and early departure
A Client who fails to join the product, arrives too late to join, misses an embarkation or meeting point, or leaves the product early is not entitled to a refund for unused services.
SAILNSTAY may try to assist a late traveller, but does not guarantee that the traveller can rejoin the itinerary. All additional transport, accommodation, communication and other costs are the traveller’s responsibility.
12. Cancellations or material changes by SAILNSTAY
SAILNSTAY may cancel or materially change a product where necessary because of safety, weather, sea conditions, technical problems, insufficient availability, supplier failure, government restrictions, port or harbour decisions, force majeure or another operational reason.
Where SAILNSTAY cancels the booked product before it begins and no force-majeure or non-refundable supplier limitation lawfully applies, the Client may choose one of the following options offered in writing:
A refund of the amount received by SAILNSTAY for the cancelled product; or
A transfer to an available alternative date or product, with any price difference clearly stated.
SAILNSTAY is not responsible for consequential or independently booked costs such as flights, hotels, visas, insurance, lost earnings or connecting travel, except where mandatory law provides otherwise. Travellers should book flexible arrangements and appropriate insurance.
13. Refund method
An approved refund is normally returned to the original payment method. Where that is impossible, SAILNSTAY may request bank or identity information needed to make a secure alternative refund.
Refunds are made in the original transaction currency where practicable. Exchange-rate differences, card-provider conversion and bank charges are outside SAILNSTAY’s control.
14. Itinerary, vessel, hotel and schedule flexibility
Cruise and tour itineraries are subject to weather, sea conditions, safety requirements, port-authority decisions, road conditions, supplier changes and the professional judgement of the captain, guide or operating team.
Routes, stops, ports, hotels, vessels, timings and the order of activities may be changed when reasonably necessary. An itinerary is a planned outline, not a guarantee that every named stop will be visited at an exact time.
A change made for safety, weather or operational reasons does not automatically create a right to a refund. Any statutory right or written remedy offered for a material change remains unaffected.
SAILNSTAY may substitute a vessel, hotel or service with a reasonably comparable alternative where necessary. Material differences will be communicated when reasonably possible.
15. Client responsibilities
Every traveller must:
Follow reasonable instructions from the captain, crew, guide, driver, supplier and SAILNSTAY staff.
Arrive at the confirmed meeting or embarkation point on time.
Treat other travellers, staff, local communities, vessels, vehicles, hotels and equipment respectfully.
Comply with the laws and regulations of the country and location visited.
Carry valid passports, visas, permits, tickets, insurance evidence and other required documents.
Provide accurate medical, dietary, accessibility and emergency-contact information.
Avoid conduct that is unsafe, abusive, discriminatory, disruptive, illegal or damaging.
A traveller may be refused participation or removed from a product where their conduct creates a safety, legal or serious operational risk. No refund is due for services lost because of the traveller’s own conduct, subject to mandatory law.
The Client is responsible for damage caused intentionally or negligently by the Client or a member of their group.
16. Health, medical conditions, accessibility and dietary needs
Travel by gulet, yacht, small ship, road vehicle or in remote coastal areas may involve steps, uneven surfaces, limited cabin space, heat, motion, swimming and restricted access to medical facilities.
Each traveller is responsible for assessing whether the product is suitable for their health, mobility and experience. Seek medical advice where appropriate.
Medical conditions, pregnancy, allergies, disabilities, mobility requirements and dietary needs that may affect participation must be disclosed before booking or as soon as they arise. SAILNSTAY will consider reasonable requests but cannot guarantee that every vessel, hotel, transfer, destination or supplier can accommodate every requirement.
Travellers must carry sufficient medication and any required medical documentation. SAILNSTAY does not provide medical advice.
17. Travel documents, visas and entry requirements
Travellers are responsible for passports, visas, residence permits, health requirements, entry permissions and compliance with border or security rules.
Information supplied by SAILNSTAY about entry requirements is general guidance and may change. The traveller must check the requirements applicable to their nationality, residence, route and travel date with the relevant authorities.
No refund is due where a traveller cannot join because of missing, expired, incorrect or rejected documentation, subject to mandatory law.
18. Travel insurance
Comprehensive travel insurance is strongly recommended and may be required for certain products.
Insurance should be appropriate for the activities, destination, medical needs, cancellation risk, baggage, missed departure, emergency evacuation and any independently booked arrangements.
The Client is responsible for understanding the policy, exclusions, excess and claim process. SAILNSTAY does not guarantee that an insurer will accept a claim.
19. Personal belongings
Travellers are responsible for passports, money, devices, jewellery, luggage and other personal belongings.
SAILNSTAY is not responsible for loss, theft or damage unless caused by negligence for which liability cannot lawfully be excluded. Report lost property promptly. Storage and return costs may be payable by the traveller.
20. Adventure and optional activities
Paragliding, diving, water sports, vehicle rental and other optional activities may be operated by independent licensed or authorised suppliers.
Participation is voluntary and subject to the supplier’s conditions, safety rules, age or health requirements and insurance arrangements.
Where SAILNSTAY acts only as booking agent, the activity contract is with the named supplier. Nothing in these Terms excludes liability that cannot lawfully be excluded.
21. Private gulet and yacht charters
A private charter uses a whole-vessel model. The charter agreement, quotation and vessel specification form part of the contract.
The Client must check the vessel, capacity, cabin arrangement, dates, route area, embarkation and disembarkation points, provisioning basis, crew, taxes, port costs and included services.
The captain retains authority over navigation, safety, weather decisions and lawful operation. A requested route is subject to sea conditions, harbour rules, time, fuel, local restrictions and the captain’s judgement.
The Client is responsible for damage caused by the Client’s group, excluding fair wear and tear and matters not caused by the group.
Provisioning, beverages, fuel, port fees, local payments and extras are handled according to the confirmed package or charter agreement.
If a confirmed vessel becomes unavailable or suffers a technical failure, SAILNSTAY will use reasonable efforts to repair the vessel or provide a suitable alternative. The current operational target allows up to 48 hours to repair or replace a vessel before a service-credit or refund assessment is made, subject to the charter agreement, cause of the failure, services provided and mandatory law.
22. Scheduled cabin cruises
A cabin cruise is a shared-vessel product. The Client books the cabin basis stated on the product page and shares the gulet, crew, deck, dining areas and planned itinerary with other guests.
Vessel, cabin size, layout, bedding, bathroom arrangement, air-conditioning hours and onboard facilities vary. Photographs may show a representative vessel or category unless a specific vessel is guaranteed in writing.
Cabins are allocated according to the confirmed booking basis. A cabin must not be described as shared or mixed-gender unless that basis was expressly disclosed and accepted. Where a private cabin is booked, the cabin is private to the booking but the vessel remains shared.
Onboard drinks, bar tabs, local fees and optional extras are payable in the manner stated for the product. Cash-only items must be disclosed before departure where reasonably possible.
If the vessel suffers a technical problem, SAILNSTAY will use reasonable efforts to repair or replace it. The current operational target allows up to 48 hours to resolve a breakdown before a service-credit or refund assessment is made, subject to the circumstances, services provided and mandatory law.
23. Land tours, accommodation and transfers
Hotel check-in, check-out, room allocation and facilities are governed by the hotel’s rules and the confirmed booking.
Tour and transfer timings may change because of traffic, flight disruption, road conditions, weather, security, group operation or supplier requirements.
For an airport or hotel transfer, the Client must provide accurate arrival, departure, flight and accommodation details by the deadline stated in the booking. The current standard deadline is at least 14 days before arrival unless the confirmation states otherwise.
SAILNSTAY is not responsible for a missed transfer caused by incorrect or late information supplied by the Client.
24. Suppliers and SAILNSTAY’s role
SAILNSTAY may operate a product directly, combine its own services with supplier services, or act as booking agent for a named supplier.
Where the Company acts as principal or organiser, it is responsible to the extent required by the contract and applicable law.
Where the Company acts only as agent, the service contract is between the Client and the identified supplier, whose terms may also apply. SAILNSTAY remains responsible for its own booking and information duties to the extent required by law.
Suppliers are responsible for delivering the services they operate. Report a supplier issue immediately to both the supplier and SAILNSTAY.
25. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or another liability that cannot lawfully be excluded.
Subject to the preceding paragraph and applicable law, SAILNSTAY is not responsible for loss caused by the Client, an unrelated third party, force majeure, or an event that could not reasonably have been foreseen or avoided.
Liability relating to carriage by sea, air, road or rail may be limited by applicable national law and international conventions.
SAILNSTAY is not liable for indirect or consequential business loss, loss of profit or loss arising from an independently booked service, except where mandatory law provides otherwise.
Any contractual liability cap must be reviewed and approved by legal counsel before being added to a market version.
26. Force majeure
Force majeure includes an event outside the reasonable control of the affected party, including severe weather, fire, flood, earthquake, epidemic, pandemic, war, civil unrest, terrorism, strike, port closure, government action, border restriction, infrastructure failure, natural disaster or another extraordinary and unavoidable event.
A technical or mechanical issue is not automatically force majeure; its treatment depends on the cause, reasonable maintenance, available remedy and applicable law.
Where force majeure affects a booking, SAILNSTAY may suspend, change or cancel the affected service. Refunds, credits and recoverable costs depend on amounts recoverable from suppliers, services already provided, mandatory law and any written option offered to the Client.
27. Complaints and problem resolution
Raise any problem immediately with the captain, crew, guide, hotel, driver, supplier or SAILNSTAY contact so there is a reasonable opportunity to resolve it during the trip.
If the issue remains unresolved, send a written complaint to support@sailnstay.com within 7 days after the affected product ends. Include the booking reference, dates, travellers, description, steps already taken and supporting evidence.
A delay in reporting may reduce the ability to investigate or remedy the issue. A complaint is not rejected solely because it is received on day 8 where mandatory law requires otherwise; however, prompt notice is required.
Formal electronic notices may be sent to firstchoice@hs01.kep.tr.
28. Photography, video and guest content
SAILNSTAY or an authorised operator may take photographs or video during a trip for operational, safety or promotional purposes.
A traveller who does not wish to appear in promotional content should notify SAILNSTAY in writing and remind the onboard or local team at the start of the product. SAILNSTAY will take reasonable steps to respect the request.
A separate release should be obtained for prominent promotional use where required. Images of children must not be used without the required parent or guardian permission.
A traveller who submits a review, photograph, video or other content confirms that they have the right to submit it. SAILNSTAY will use submitted content only under the permission, platform terms and privacy information applicable to that submission.
29. Personal data and privacy
The Company processes personal data to administer enquiries and bookings, receive payment, communicate with travellers, deliver services, meet legal obligations, manage safety and complaints, prevent fraud and, where permitted, send marketing communications.
The Privacy Policy explains the categories of data, purposes, legal bases, recipients, transfers, retention and rights. Where health, dietary, accessibility or identity data is necessary to deliver a booking, it will be handled with additional care and only for appropriate purposes.
Marketing consent is optional and should be separate from acceptance of these Terms. A traveller may unsubscribe from marketing without affecting an existing booking.
30. Trademarks and intellectual property
The SAILNSTAY logo mark is registered in Türkiye under TÜRKPATENT registration number 2022 064191 in Classes 35 and 39.
The “Sail Turkey” word mark is registered in Türkiye under TÜRKPATENT registration number 2025 027413 in Class 35.
Both registrations are owned by FIRST CHOICE TURİZM YATÇILIK VE TİCARET LİMİTED ŞİRKETİ.
“Sail Turkey by SAILNSTAY” is a customer-facing brand presentation used to explain the relationship between Sail Turkey and SAILNSTAY. It is not a separate legal entity, contracting party, licence or separately registered mark.
Website text, photographs, graphics, videos, route descriptions, logos and original materials owned by or licensed to the Company may not be reproduced or used commercially without written permission, except where applicable law expressly permits the use.
Third-party names, logos and trademarks remain the property of their respective owners.
31. Website information and availability
SAILNSTAY takes reasonable steps to keep website information accurate, but routes, prices, dates, availability, vessels, hotels and inclusions can change.
A product is governed by the information and conditions incorporated into the confirmed booking, not by a cached, translated or historical page.
The website may be unavailable temporarily for maintenance, security, hosting or technical reasons. SAILNSTAY does not guarantee uninterrupted access.
Translations are provided for convenience and market service. The controlling language and hierarchy of documents should be stated on the booking confirmation and reviewed for each market.
32. Changes to these Terms
SAILNSTAY may update these Terms for future bookings to reflect legal, operational, product or business changes.
The version accepted at the time of booking continues to apply to that booking unless a change is required by law or the parties agree otherwise in writing.
The publication date or version number should be shown at the top or bottom of the live page.
33. Severability and waiver
If a provision is found invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law.
A delay or failure to enforce a provision is not a waiver of the right to enforce it later.
34. Governing law and jurisdiction
These Terms are governed by the laws of Türkiye, subject to any mandatory consumer rights or jurisdiction rules that apply in the Client’s country of residence.
The competent courts and enforcement offices in Türkiye have jurisdiction where legally permitted. This clause does not remove a consumer’s right to bring a claim in another forum where mandatory law grants that right.
35. Contact information
SAILNSTAY
FIRST CHOICE TURİZM YATÇILIK VE TİCARET LİMİTED ŞİRKETİ
Alakent Mah. Karabucak Cad. No: 13/1, 07570 Demre, Antalya, Türkiye
Telephone: +90 242 871 8812
Email: info@sailnstay.com
KEP: firstchoice@hs01.kep.tr
MERSİS No.: 0386045996370012
Tax No.: 3860459637
Tax office: Demre Mal Müdürlüğü
Trade Registry No.: 3001220
Trade registry office: Kumluca Ticaret ve Sanayi Odası
TÜRSAB registered agency name/group: A Group – SAILNSTAY Turizm
TÜRSAB Travel Agency Document No.: 8812
İMEAK Deniz Ticaret Odası Member No.: 123245
Related pages
Privacy Policy
Cookie Settings
Trademark & Legal Notice
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